Data and knowledge based services requires skilled and knowledgeable people to deliver results. FACCENDA purely and organically has the requisite credentials, skill and practice, and training. A distinctive project involves a team of skilled abstractors, typesetters, experts in pagination, reviewers, quality auditors and domain experts. One of the most important aspects of Outsourcing Services is quality of the output information. Hiring and training of staff is a vital factor.

FACCENDA has a very rigorous hiring and training process for its team members. All staff members have industry specific education and experience. They are put through a one week orientation on management concepts and one week orientation to the project process, followed by a two week training program on quality and standards.

For each client, a dedicated team is selected. The team receives further training on the nuances of the client's business, the type of relationship the data represent, and the information that is to be abstracted. Staff members' accuracy, efficiency, and performance are measured as they work and corrective training is given, if required, along with improvement targets for the upcoming week. Faccenda therefore has dedicated professionals who are carefully screened and tested.

Team members possess a diversity of talents, experiences and milieu; they share a common devotion to excellence of services.